{"id":45516,"date":"2021-07-05T13:04:44","date_gmt":"2021-07-05T10:04:44","guid":{"rendered":"https:\/\/forklog.com\/en\/?p=45516"},"modified":"2025-09-01T11:34:44","modified_gmt":"2025-09-01T08:34:44","slug":"coinbase-expands-customer-support-staff-fivefold-after-user-complaints","status":"publish","type":"post","link":"https:\/\/u1f987.com\/en\/coinbase-expands-customer-support-staff-fivefold-after-user-complaints\/","title":{"rendered":"Coinbase expands customer-support staff fivefold after user complaints"},"content":{"rendered":"<p>Since the beginning of 2021, the bitcoin exchange Coinbase <a href=\"https:\/\/blog.coinbase.com\/customer-support-improvements-at-coinbase-22ce113421ce\">increased<\/a> its customer-support staff fivefold after numerous complaints from customers. 3,000 people joined the company.<\/p>\n<p>According to Coinbase&#8217;s vice president of support, Casper Sorensen, the exchange dramatically reduced the backlog of user complaints.<\/p>\n<p>He added that since January, the number of complaints has fallen by 70%, while the number of customers has risen by 28%.<\/p>\n<p>The trading platform plans to roll out online chat and phone support in the coming months.<\/p>\n<p>In March 2018, Coinbase users filed two class-action lawsuits against the company \u2014 for insider trading during the Bitcoin Cash listing and for violations of California&#8217;s Unclaimed Property Law.<\/p>\n<p>In June of the same year, Mashable published a 134-page list of complaints about the trading platform to the California Department of Business Oversight and the U.S. Securities and Exchange Commission.<\/p>\n<p>In the past year in the United States, <a href=\"https:\/\/u1f987.com\/en\/news\/complaints-by-us-users-about-bitcoin-exchanges-rise\">the number of user complaints about the operation of bitcoin exchanges has risen<\/a>.<\/p>\n<p>Follow ForkLog&#8217;s bitcoin news on our <a href=\"\/\/telegram.me\/forklog\" target=\"\u201c_blank\u201d\" rel=\"\u201cnofollow\u201d noopener\">Telegram<\/a> \u2014 cryptocurrency news, prices and analysis.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since the beginning of 2021, Coinbase has increased its customer-support staff fivefold after numerous complaints from customers. 3,000 people joined the company.<\/p>\n","protected":false},"author":1,"featured_media":45517,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"select":"1","news_style_id":"1","cryptorium_level":"","_short_excerpt_text":"","creation_source":"","_metatest_mainpost_news_update":false,"footnotes":""},"categories":[3],"tags":[138],"class_list":["post-45516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-and-analysis","tag-coinbase"],"aioseo_notices":[],"amp_enabled":true,"views":"56","promo_type":"1","layout_type":"1","short_excerpt":"","is_update":"","_links":{"self":[{"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/posts\/45516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/comments?post=45516"}],"version-history":[{"count":1,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/posts\/45516\/revisions"}],"predecessor-version":[{"id":45518,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/posts\/45516\/revisions\/45518"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/media\/45517"}],"wp:attachment":[{"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/media?parent=45516"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/categories?post=45516"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/tags?post=45516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}