{"id":38593,"date":"2021-03-09T17:15:40","date_gmt":"2021-03-09T15:15:40","guid":{"rendered":"https:\/\/forklog.com\/en\/?p=38593"},"modified":"2025-08-30T05:34:07","modified_gmt":"2025-08-30T02:34:07","slug":"blockchain-com-users-temporarily-lose-access-to-wallets-after-data-centre-fire","status":"publish","type":"post","link":"https:\/\/u1f987.com\/en\/blockchain-com-users-temporarily-lose-access-to-wallets-after-data-centre-fire\/","title":{"rendered":"Blockchain.com users temporarily lose access to wallets after data centre fire"},"content":{"rendered":"<p>On 9 March, around 15:00 MSK, an outage affected Blockchain.com&#8217;s cryptocurrency wallets. Users of the mobile and web versions of the service could not log in.<!--more--><\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">\ud83d\udce3 We have experienced an outage affecting some of our users and we are currently working to resolve this ASAP \ud83d\udee0<\/p>\n<p>You can check our status page for updates <a href=\"https:\/\/t.co\/fW2xh93AOQ\">https:\/\/t.co\/fW2xh93AOQ<\/a><\/p>\n<p>\u2014 Blockchain.com Support (@AskBlockchain) <a href=\"https:\/\/twitter.com\/AskBlockchain\/status\/1369258812885118977?ref_src=twsrc%5Etfw\">March 9, 2021<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>The company confirmed that a problem affected a large number of customers.<\/p>\n<blockquote>\n<p>\u201cAll funds are secure, but at the moment customers cannot access their wallets,\u201d the statement said.<\/p>\n<\/blockquote>\n<p>Blockchain.com specialists are investigating the incident.<\/p>\n<p>The company urged users to stay vigilant and not to trust third-party accounts offering supposedly to help resolve the fault. Full information on the situation will be available in Blockchain.com&#8217;s official groups.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">Whilst we work to resolve this access issue please remain vigilant \ud83d\udd0d<a href=\"https:\/\/twitter.com\/AskBlockchain?ref_src=twsrc%5Etfw\">@AskBlockchain<\/a> is our ONLY Support Account<\/p>\n<p>DO NOT accept help or assistance from any other account,<br \/>\nthis includes fake forms &#038; website links \u26a0\ufe0f \u274c <a href=\"https:\/\/t.co\/qGhF3jWYBA\">https:\/\/t.co\/qGhF3jWYBA<\/a> <a href=\"https:\/\/t.co\/y6jtO4B6R2\">pic.twitter.com\/y6jtO4B6R2<\/a><\/p>\n<p>\u2014 Blockchain.com (@blockchain) <a href=\"https:\/\/twitter.com\/blockchain\/status\/1369287954871488514?ref_src=twsrc%5Etfw\">March 9, 2021<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p><strong>Update:<\/strong> Company representatives reported an elevated level of errors in the service. The investigation continues.<\/p>\n<hr \/>\n<p><strong>Update:<\/strong> According to the latest information, the outage was caused by a fire at one of Blockchain.com&#8217;s data centres. The support team has switched to around-the-clock operations to reroute wallet activity to other data centres. The exchange&#8217;s infrastructure and users&#8217; funds were not affected.<\/p>\n<hr \/>\n<p><strong>Update:<\/strong> The company said the cause of the outage has been resolved.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">\ud83d\udce3 The outage affecting some of our users has now been resolved.<\/p>\n<p>Thank you for your patience. We apologize for the inconvenience.<\/p>\n<p>\u2014 Blockchain.com Support (@AskBlockchain) <a href=\"https:\/\/twitter.com\/AskBlockchain\/status\/1369382222197907465?ref_src=twsrc%5Etfw\">March 9, 2021<\/a><\/p>\n<\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Follow ForkLog news on Telegram: <a href=\"https:\/\/t.me\/forklogfeed\" target=\"_blank\" rel=\"nofollow noopener\">ForkLog Feed<\/a> \u2014 full news feed, <a href=\"https:\/\/telegram.me\/forklog\" target=\"_blank\" rel=\"nofollow noopener\">ForkLog<\/a> \u2014 the most important news and polls.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On 9 March, around 15:00 MSK, an outage affected Blockchain.com&#8217;s cryptocurrency wallets. Users of the mobile and web versions of the service could not log in.<\/p>\n","protected":false},"author":1,"featured_media":38594,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"select":"1","news_style_id":"1","cryptorium_level":"","_short_excerpt_text":"","creation_source":"","_metatest_mainpost_news_update":false,"footnotes":""},"categories":[3],"tags":[1301,996,57],"class_list":["post-38593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-and-analysis","tag-blockchain-vulnerabilities","tag-blockchain-com","tag-wallets"],"aioseo_notices":[],"amp_enabled":true,"views":"29","promo_type":"1","layout_type":"1","short_excerpt":"","is_update":"","_links":{"self":[{"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/posts\/38593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/comments?post=38593"}],"version-history":[{"count":1,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/posts\/38593\/revisions"}],"predecessor-version":[{"id":38595,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/posts\/38593\/revisions\/38595"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/media\/38594"}],"wp:attachment":[{"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/media?parent=38593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/categories?post=38593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/u1f987.com\/en\/wp-json\/wp\/v2\/tags?post=38593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}